Service area
The lanes we drive
Mandarin, Jacksonville is home ground. We work outward from it, roughly 25 miles.
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Mandarin
32223
Home ground. Beauclerc, Loretto, Julington Creek and the riverfront lots along Mandarin Road, where a large range is usually a retrofit rather than a fit.
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Beauclerc
32257
The north end of Mandarin, between San Jose Boulevard and the river. Older single-storey houses, small closed kitchens, and appliances fitted into openings that never expected them.
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Loretto
32223
The Loretto Road corridor east of San Jose Boulevard. Big lots, 1980s and 1990s houses, and kitchens that are a long run from the electrical panel.
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Julington Creek
32223
The southern end of Mandarin where Julington Creek meets the St. Johns. 1990s kitchens built for a large range, on deep wooded lots that turn a storm into an electrical event.
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Mandarin Road
32223
The oldest ground in Mandarin, following the river. Deep irregular lots, long shaded driveways, and houses that were built long before the built-in kitchen.
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Bartram Park
32258
The newer ground off the south edge of Mandarin. Kitchens built for the appliance from the start, and long duct runs through hot attics.
Does the price change street by street?
The diagnostic is $80, flat, and it comes off the bill. After that, the repairs we are actually called out to in Mandarin land between $180 and $700, parts and labour together. The firm figure is written down after the diagnosis and before anything is ordered.
| What turned out to be wrong | Usual range |
|---|---|
| Diagnostic visit | $80 flat, credited |
| Igniter or spark module replacement | $200–$510 |
| Burner valve or orifice service | $220–$700 |
| Oven thermostat or temperature sensor | $180–$560 |
| Convection fan or motor | $270–$700 |
Ranges, not quotes. Two ovens with the same symptom can part company on the part number, and a retrofit opening can add an hour before a tool comes out of the bag. Nothing is ordered until the figure is in writing. The whole price page sets out how a job is priced.
Questions people ask before they book
- How far out from Mandarin do you drive?
- About 25 miles, at the same fee either end of it. Mandarin, Jacksonville is home ground and the pages below are the streets we are on most weeks. Beyond that radius we say no on the phone rather than quote a travel charge nobody wants to pay.
- What does a visit cost anywhere in the area?
- The visit and the diagnosis are $80 flat, and that comes off the bill if you go ahead. Igniter or spark module replacement then usually lands at $200–$510, parts and labour together. Burner valve or orifice service runs $220–$700. You get the figure in writing before a part is ordered.
- Can you come out in the evening or on a Sunday?
- No. Monday to Friday, 8:00am to 6:00pm. Saturday, 9:00am to 4:00pm. Closed Sunday. The Saturday rate is the weekday rate and there is no out-of-hours premium, because there are no out-of-hours. We would rather publish the hours we keep than advertise a line nobody answers.
What owners across these lanes said
4.6 out of 5 from 75 published reviews
The grill module on the rangetop had stopped heating evenly across its width. He replaced the element and set the plate back dead level, and it browns from edge to edge again.
Adaeze O.
A storm went through and the range came back with a blank display two days later. He said that delay is ordinary for board damage, brought one on the return visit and fitted it. He also pointed out the surge protection our panel does not have.
Desmond H.
The electric oven side went dead while the gas top carried on working perfectly. He found a burnt connector at the relay board and replaced that section instead of the whole board. He explained why as he went, which I appreciated.
Lorna B.
Tell us what the range is doing
Describe the symptom in your own words. If it is something you can put right in ten minutes at the panel, we will say so on the phone and there is nothing to pay.
A flat $80 covers the visit and the diagnosis, and it comes off the bill if you go ahead with the repair.
You get the price in writing before any part is ordered or any tool comes out of the bag.
Labour is warranted for 90 days and parts for 365 days, and the parts are genuine OEM.
Monday to Friday, 8:00am to 6:00pm. Saturday, 9:00am to 4:00pm. Closed Sunday.