What we stand behind, and for how long

What the cover includes

It covers the work we did and the part we fitted. If the same fault comes back inside the labour period, we come back and there is no second diagnostic fee. If the part we fitted fails inside its own period, it is replaced.

Genuine OEM parts are not a slogan here, they are the reason the warranty can be that long. A pattern part that fits is not the same as the part the appliance was designed around, and on a sealed burner or an oven control the difference shows up as a repeat visit six months later.

What it does not include

• A different fault that appears later on the same appliance. That is a new job and a new diagnosis.
• Damage from a power event. Around 68 thunderstorm days a year is enough to make control board damage an ordinary repair here rather than a rare one. A board that was killed by a surge is not a part that failed on its own.
• Damage from water, from flooding, or from a leak behind the unit.
• Routine upkeep. Cleaning, filter changes and descaling are maintenance rather than defects, so an appliance that needs the same service again a year later has not failed — it has been used.
• An installation fault we identified and you chose not to have put right. If the range still shares a circuit after we told you it does, the repeat is not a warranty claim.
• Anything anyone else has worked on since we were there.

Where the manufacturer's own warranty fits

Beauclerc Range Works is independent. We are not affiliated with, authorized by, or endorsed by Wolf or its parent company, so nothing we do can extend, shorten or replace the manufacturer's own cover. If your appliance is still inside its original manufacturer warranty, the right first call is the manufacturer's own service line, not ours. We will tell you that on the phone rather than take the booking.

Once that period has run out, the choice of who repairs it is yours, and the cover above is what we offer in its place.

How to claim

Ring and say it is a warranty call. We keep a record of every visit, the part number fitted and the date, so there is nothing for you to find or produce. The pricing page explains what happens if the second visit turns out to be a different fault, and the terms page carries the same wording in its formal form.