Reviews
What owners said after the visit
75 published accounts of a visit, in the words they were written in. The selection below is drawn in the same star mix as the whole of them, so the middling ones are here too.
How should you read this page?
These are accounts customers gave us after a visit, published with a first name and a last initial and trimmed for nothing. The visit that took two trips, the part that took a week and the morning that got moved are all here beside the ones that went straight through. The score above the block is the average of every review we publish, not of the handful printed under it.
Take the pattern rather than the score. Most of these calls end with a cause somewhere other than the part everybody expected: an opening that was never square, a duct crushed in the attic, a circuit that drops when something else in the kitchen starts. That is what the visit is for. The Wolf appliance pages go through what each appliance family does when it fails, and the lanes carry the local detail street by street — each one showing the accounts that belong to it.
A selection, most recent first
4.6 out of 5 from 75 published reviews
The downdraft would rise but barely pull. It took a second visit because the first look missed a damper flap jammed with grease. Put right in the end, and I was not charged twice, but one trip was wasted.
Thaddeus K.
Our duct takes four turns before it reaches the roof and the cap had matted shut. He cleared it, measured the pull at the hood afterwards and told us plainly what all those bends are costing in draw.
Maribel E.
Hood lights flickered and the fan would drop a speed on its own. The control board behind the panel had corroded from years of steam. He replaced it and both have behaved since.
Augustin D.
Top kept beeping and clearing itself. He traced a cracked touch control ribbon, ordered the part, and fitted it on the second trip with no new charge for coming back.
Horace K.
The blower had become loud enough that we had stopped using the hood at all. He replaced the worn wheel and the mounts with it, and it is quiet again on the lower speeds.
Verna L.
The hood sounded as though it were working and almost nothing was leaving the kitchen. He got up into the run, found the damper stuck shut, freed it and fitted a new one that actually closes.
Roscoe T.
The charbroiler had stopped lighting at one end. He cleared a blocked port, changed the igniter on that side and ran it up to full to be sure it stayed lit before writing anything down.
Clementine J.
Our rangetop sits on an island wired long after the house was built, and the ignition would cut out whenever the disposal ran. He proved where the fault really was and told me who to ring, instead of selling me parts.
Dietrich W.
The brass burner heads on the back pair had corroded far enough to distort the flame. He replaced those two and cleaned the ports on the rest while the top was open.
Bernice R.
Oven took nearly an hour to reach temperature after the last power cut, and the broil element never came on at all. He found a failed relay on the control board and replaced the board, then verified both elements before leaving.
Imani C.
Steam was escaping around the door and the cavity never came up to temperature. He fitted a new door gasket in place of the hardened one and adjusted the catch. He also showed me where the drip channel collects and how to keep it clear.
Delphine G.
Door glass on the range had misted between the panes and the handle had gone slack. He stripped the door, replaced the inner seal and the loose fixings, and put it back square.
Frederic M.
Rangetop simmer burner would not hold low without going out, which made anything with a sauce impossible. He cleaned and reseated the burner head, then adjusted the low-flame screw and had me watch it hold for ten minutes.
Warren D.
The middle burner would sputter and go out under a heavy pot. He found the orifice partly blocked and the flame spreader seated wrong from work someone else had done. He fixed both, then cooked on it with me standing there watching.
Tessa L.
What did jobs like these cost?
The diagnostic is $80, flat, and it comes off the bill. After that, the repairs we are actually called out to in Mandarin land between $180 and $700, parts and labour together. The firm figure is written down after the diagnosis and before anything is ordered.
| What turned out to be wrong | Usual range |
|---|---|
| Diagnostic visit | $80 flat, credited |
| Igniter or spark module replacement | $200–$510 |
| Burner valve or orifice service | $220–$700 |
| Oven thermostat or temperature sensor | $180–$560 |
Ranges, not quotes. Two ovens with the same symptom can part company on the part number, and a retrofit opening can add an hour before a tool comes out of the bag. Nothing is ordered until the figure is in writing. The whole price page sets out how a job is priced.
Questions about these reviews
- Where do these reviews come from?
- They are what customers told us after a visit, published with a first name and a last initial. Nothing has been trimmed to make a repair sound tidier than it was, which is why the visit that took two trips is sitting here beside the ones that went straight through.
- Why are some of them not on this page?
- The page shows a selection in the star mix the whole pool has, newest first, rather than every account we hold. The rest are not hidden: each repair page and each lane page shows the accounts that belong to it, and the score above the block is the average of the whole published pool either way.
- What does a repair like the ones described here cost?
- The visit and the diagnosis are $80 flat, and that comes off the bill if you go ahead. Igniter or spark module replacement then usually lands at $200–$510, parts and labour together. Burner valve or orifice service runs $220–$700. You get the figure in writing before a part is ordered.
If yours is doing something like this
Describe the symptom the way these people did — what it does, when it started, and whether anything else in the kitchen behaves oddly at the same time. That is usually enough to say what we bring.
A flat $80 covers the visit and the diagnosis, and it comes off the bill if you go ahead with the repair.
You get the price in writing before any part is ordered or any tool comes out of the bag.
Labour is warranted for 90 days and parts for 365 days, and the parts are genuine OEM.
Monday to Friday, 8:00am to 6:00pm. Saturday, 9:00am to 4:00pm. Closed Sunday.